Concierge Agent
Doha, Qatar
Full timeOn-site
Job description
Concierge Agent
Job Qualifications
- High school diploma or equivalent; a qualification in Hospitality Management or a related field is an advantage.
- Previous experience in Concierge, Front Office, Guest Relations, or a customer service role within a luxury hotel is preferred.
- Excellent communication and interpersonal skills with a strong guest service orientation.
- Professional appearance with the ability to maintain confidentiality and discretion.
- Strong organizational, multitasking, and problem-solving skills.
- Good knowledge of local attractions, restaurants, transportation, shopping, and entertainment.
- Proficiency in Microsoft Office and hotel property management systems is an advantage.
- Fluency in English is required; additional language skills are an advantage.
Key Areas of Responsibility
1. Guest Services & Operations
- Welcome guests in a warm, courteous, and professional manner, delivering personalized and anticipatory service.
- Provide accurate information about hotel facilities, services, local attractions, restaurants, transportation, shopping, and entertainment.
- Arrange restaurant reservations, transportation, sightseeing tours, tickets, and other guest requests promptly and efficiently.
- Anticipate guest needs and provide personalized recommendations to enhance the overall guest experience.
- Coordinate special occasions, celebrations, and bespoke guest arrangements in collaboration with the relevant departments.
- Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and guest satisfaction.
- Liaise effectively with all hotel departments to ensure seamless service delivery.
- Maintain a clean, organized, and professional Concierge Desk at all times.
- Keep up to date with local events, attractions, and destination information to provide accurate recommendations.
- Promote the hotel's facilities and services while identifying opportunities to enhance the guest experience.
2. Administration
- Maintain accurate records of guest requests, reservations, messages, and concierge activities.
- Ensure all guest information is handled with the highest level of confidentiality.
- Report guest feedback, operational concerns, and unusual incidents to the Front Office Manager.
3. Teamwork & Development
- Attend departmental briefings, meetings, and training sessions as required.
- Build and maintain professional relationships with colleagues, business partners, and external service providers.
- Support the hotel's service culture by demonstrating GHM's values and contributing positively to the team.
4. Policies, Health & Safety
- Comply with all hotel policies, grooming standards, and departmental procedures.
- Maintain the highest standards of professionalism, ethics, and personal presentation.
- Follow all health, safety, fire, and emergency procedures.
- Carry out any other reasonable duties assigned by the Front Office Manager.