Room Attendant

Doha, Qatar

Full time

On-site

Job description

Job Description

Room Attendant

Job Qualifications

Preferably between 18 and 40 years of age.
High school education or equivalent (GCSE O-Level or equivalent qualification).
Good command of spoken and written English; knowledge of the local language is an advantage.
Previous experience in Housekeeping within a hotel or resort environment is preferred.
Physically fit and able to perform housekeeping duties in a fast-paced environment.
Strong attention to detail with a commitment to cleanliness and quality.
Good communication and interpersonal skills.
Positive attitude with the ability to work independently and as part of a team.
Flexible to work shifts, weekends, and public holidays as required.

Key Areas of Responsibility

1. Operations

Clean and service assigned guest rooms, suites, and public areas in accordance with hotel standards.
Ensure all guest rooms are cleaned, prepared, and replenished with the required amenities and supplies.
Deliver evening turndown service in accordance with hotel standards, where applicable.
Maintain the highest standards of cleanliness, hygiene, presentation, and sanitation throughout assigned areas.
Respond promptly and professionally to guest requests and housekeeping service calls.
Handle guest laundry in accordance with hotel procedures.
Report maintenance defects, damaged furnishings, and missing items to the Housekeeping Supervisor.
Ensure proper handling, storage, and care of housekeeping equipment, chemicals, linens, and guest supplies.
Maintain housekeeping pantries, storage areas, and linen rooms in a clean, organized, and well-stocked condition.
Assist with deep cleaning, preventive maintenance, and special cleaning projects as assigned.
Follow Lost & Found procedures and immediately report and hand over any items found.
Support other areas within the Housekeeping department when operationally required.
Perform any other duties assigned by the Housekeeping Supervisor or Executive Housekeeper.

2. Guest Service

Provide courteous, professional, and personalized service to all guests.
Anticipate guest needs and respond promptly to requests.
Maintain guest privacy, confidentiality, and security at all times.
Ensure guest preferences and special requests are communicated and followed whenever applicable.

3. Administration

4. Health, Safety & Compliance

Comply with all hotel policies, grooming standards, and departmental procedures.
Follow health, safety, fire, and emergency procedures at all times.
Maintain the highest standards of personal hygiene and workplace cleanliness.
Use cleaning equipment and chemicals safely and in accordance with hotel procedures.
Report any health and safety hazards immediately.