Floor Supervisor - Housekeeping

Doha, Qatar

Full time

On-site

Job description

Job Qualifications

Education: High school diploma or equivalent; Diploma in Hospitality Management is preferred.
Language: Good command of English; additional languages are an advantage.
Skills: Strong knowledge of housekeeping operations, room inspection standards, guest service, and basic computer systems.
Experience: Minimum 2–3 years of Housekeeping experience, preferably with previous supervisory experience in a luxury hotel environment.
Competencies: Strong attention to detail, leadership, communication, organization, and problem-solving skills.

Key Areas of Responsibility

1. Housekeeping Operations

Supervise daily housekeeping operations on assigned guest floors and ensure rooms and corridors meet hotel cleanliness and presentation standards.
Conduct daily room inspections and ensure guest rooms are properly cleaned, maintained, and ready for arrival.
Allocate daily assignments and coordinate workloads according to occupancy and operational requirements.
Conduct daily briefings and ensure the team is updated on VIPs, special requests, guest preferences, and hotel activities.
Ensure guest requests, complaints, and housekeeping-related concerns are handled promptly and professionally.
Coordinate closely with Front Office regarding room status, priority rooms, arrivals, departures, and discrepancies.
Report and follow up on maintenance issues with Engineering until completion.
Ensure housekeeping equipment, linen, amenities, and supplies are properly maintained and sufficient par stocks are available.
Monitor lost and found procedures and ensure compliance with hotel standards.
Support Public Area operations when required based on operational needs.

2. Team Supervision & Development

Lead, guide, and motivate Housekeeping team members to maintain high standards of service and productivity.
Train team members on cleaning procedures, room standards, guest service, safety, and hotel policies.
Monitor performance and provide regular coaching and feedback.
Ensure grooming, attendance, conduct, and departmental standards are consistently maintained.
Support the Executive Housekeeper and Assistant Executive Housekeeper with performance and disciplinary matters when required.

3. Quality & Cost Control

Ensure cleaning materials, guest supplies, linen, and equipment are used responsibly and wastage is minimized.
Participate in inventories and maintain appropriate stock levels.
Identify opportunities to improve productivity, cleanliness, guest satisfaction, and operational efficiency.
Ensure brand standards and departmental SOPs are consistently followed.

4. Health, Safety & Compliance

Ensure hygiene, health and safety, fire, and emergency procedures are followed at all times.
Ensure chemicals and housekeeping equipment are handled and stored safely.
Immediately report any hazards, damages, security concerns, or unusual incidents.
Perform any other reasonable duties assigned by the Executive Housekeeper or Assistant Executive Housekeeper.

Doha, Qatar

Full time

On-site

Job Qualifications

Education: High school diploma or equivalent; Diploma in Hospitality Management is preferred.
Language: Good command of English; additional languages are an advantage.
Skills: Strong knowledge of housekeeping operations, room inspection standards, guest service, and basic computer systems.
Experience: Minimum 2–3 years of Housekeeping experience, preferably with previous supervisory experience in a luxury hotel environment.
Competencies: Strong attention to detail, leadership, communication, organization, and problem-solving skills.

Key Areas of Responsibility

1. Housekeeping Operations

Supervise daily housekeeping operations on assigned guest floors and ensure rooms and corridors meet hotel cleanliness and presentation standards.
Conduct daily room inspections and ensure guest rooms are properly cleaned, maintained, and ready for arrival.
Allocate daily assignments and coordinate workloads according to occupancy and operational requirements.
Conduct daily briefings and ensure the team is updated on VIPs, special requests, guest preferences, and hotel activities.
Ensure guest requests, complaints, and housekeeping-related concerns are handled promptly and professionally.
Coordinate closely with Front Office regarding room status, priority rooms, arrivals, departures, and discrepancies.
Report and follow up on maintenance issues with Engineering until completion.
Ensure housekeeping equipment, linen, amenities, and supplies are properly maintained and sufficient par stocks are available.
Monitor lost and found procedures and ensure compliance with hotel standards.
Support Public Area operations when required based on operational needs.

2. Team Supervision & Development

Lead, guide, and motivate Housekeeping team members to maintain high standards of service and productivity.
Train team members on cleaning procedures, room standards, guest service, safety, and hotel policies.
Monitor performance and provide regular coaching and feedback.
Ensure grooming, attendance, conduct, and departmental standards are consistently maintained.
Support the Executive Housekeeper and Assistant Executive Housekeeper with performance and disciplinary matters when required.

3. Quality & Cost Control

Ensure cleaning materials, guest supplies, linen, and equipment are used responsibly and wastage is minimized.
Participate in inventories and maintain appropriate stock levels.
Identify opportunities to improve productivity, cleanliness, guest satisfaction, and operational efficiency.
Ensure brand standards and departmental SOPs are consistently followed.

4. Health, Safety & Compliance

Ensure hygiene, health and safety, fire, and emergency procedures are followed at all times.
Ensure chemicals and housekeeping equipment are handled and stored safely.
Immediately report any hazards, damages, security concerns, or unusual incidents.
Perform any other reasonable duties assigned by the Executive Housekeeper or Assistant Executive Housekeeper.