Outlets Manager
Doha, Qatar
Full timeOn-site
Job description
Job Qualifications
- Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
- Minimum of 2 years of experience as an Outlet Manager or in a similar managerial role within a luxury hotel or high-quality restaurant.
- Previous experience as an Assistant Outlet Manager may be considered, subject to demonstrated operational and leadership experience.
- Strong knowledge of Food & Beverage operations, service standards, menu offerings, beverage service, and restaurant systems.
- Proven leadership, team management, communication, and problem-solving skills.
- Strong commercial awareness with knowledge of budgeting, forecasting, cost control, inventory management, and revenue optimization.
- Excellent guest relations skills with the ability to handle concerns professionally and effectively.
- Proficiency in Point-of-Sale systems and relevant restaurant reservation and hotel systems is preferred.
- Fluency in English & Arabic is required; additional language skills are an advantage.
- Experience in banquet operations is an advantage, where applicable.
Key Areas of Responsibility
1. Operations
- Manage the daily operations of the assigned outlet efficiently and in accordance with the established concept, hotel standards, and departmental procedures.
- Ensure the consistent delivery of professional, personalized, and exceptional service.
- Maintain a strong presence on the floor during service periods to oversee operations, engage with guests, and support the team.
- Ensure all service sequences, operating procedures, restaurant pathways, and brand standards are consistently followed.
- Conduct engaging and informative pre-shift briefings covering daily operations, guest preferences, reservations, menu updates, promotions, service priorities, and sales targets.
- Ensure a thorough knowledge of all food and beverage offerings and promote effective recommendations and upselling.
- Assign responsibilities effectively and monitor team performance to ensure smooth and efficient operations.
- Ensure appropriate staffing levels and prepare duty rosters according to business requirements.
- Oversee outlet opening and closing procedures, including cash handling and end-of-day reconciliation.
- Ensure the proper use and maintenance of operating equipment, systems, furniture, fixtures, and supplies.
- Conduct regular outlet inspections and coordinate maintenance requirements with the relevant departments.
- Ensure all operational checklists are accurately completed and followed.
- Maintain effective communication with the Food & Beverage leadership team and promptly report operational concerns or potential risks.
- Collaborate with Culinary and other relevant departments to ensure seamless service delivery.
2. Guest Service
- Ensure all Chedians consistently deliver exceptional, personalized, and anticipatory service in line with the hotel’s service standards.
- Build positive relationships with guests and actively engage with them to understand their preferences and enhance their experience.
- Ensure guest preferences, special occasions, and relevant information are recorded and communicated to support personalized service.
- Handle guest feedback, concerns, and complaints promptly, professionally, and effectively, ensuring appropriate follow-up.
- Monitor guest satisfaction and implement improvement initiatives based on feedback and service performance.
- Maintain positive and professional relationships with guests, colleagues, and business partners.
3. Financial & Administrative
- Support the achievement of the outlet’s revenue, profitability, and financial objectives.
- Monitor daily revenue, sales performance, average spend, sales mix, forecasts, and business trends.
- Drive revenue through effective upselling, promotions, menu recommendations, and team engagement.
- Control operating expenses, payroll costs, inventory, wastage, and the use of equipment and supplies.
- Participate in the preparation of the annual budget, revenue forecasts, and business plan for the outlet.
- Conduct regular inventory and stock checks in accordance with hotel procedures.
- Ensure all transactions, cash handling, voids, discounts, corrections, and settlements comply with established policies and procedures.
- Prepare and submit required operational reports, duty rosters, training records, incident reports, and other departmental documentation within the required timelines.
- Ensure departmental manuals, records, and operational documents are maintained and updated.
4. Leadership & Team Development
- Lead by example and promote a positive, professional, inclusive, and performance-driven working environment.
- Conduct regular one-to-one meetings, performance discussions, coaching sessions, and follow-ups with direct reports.
- Identify training and development needs and ensure continuous on-the-job training is conducted.
- Develop the team’s product knowledge, service skills, sales techniques, and operational capabilities.
- Support the recruitment, onboarding, development, performance management, and succession planning of outlet Chedians.
- Ensure all Chedians understand and comply with hotel policies, departmental procedures, grooming standards, and service expectations.
- Encourage teamwork, accountability, creativity, and continuous improvement.
- Support GHM’s values and contribute positively to employee engagement and the hotel’s service culture.
5. Marketing & Business Development
- Support the planning and implementation of outlet promotions, seasonal activities, and special events in coordination with the Food & Beverage and Marketing teams.
- Identify opportunities to enhance the outlet’s visibility, guest engagement, revenue, and overall performance.
- Ensure outlet promotions and offerings are effectively communicated to the team and guests.
6. Policies, Health & Safety
- Ensure compliance with all hotel policies, departmental procedures, and applicable legal requirements.
- Maintain the highest standards of food hygiene, sanitation, workplace safety, and personal grooming.
- Ensure all Chedians comply with food safety, fire, health, safety, security, and emergency procedures.
- Report and follow up on maintenance, safety, security, and operational concerns promptly.
- Carry out any other reasonable duties assigned by the Food & Beverage Manager or Hotel Management.